Emergency issues are those that present:

• Risk to health or safety
• Risk of significant damage to the property
• Loss of essential services

Examples include:

• Total loss of power
• Major water leak
• No heating or hot water in very cold weather
• Dangerous electrical faults
• Health/safety hazards

Opening Times:

Outside Office Hours

If the situation is life-threatening, call 999 immediately.

For gas leaks, call:
National Gas Emergency Service – 0800 111 999

For electricity emergencies, call:
National Electricity Emergency Service – 105
(105 is the UK-wide electricity emergency number replacing 0800 40 40 90)

For total power loss, check your local network operator:
UK Power Networks: https://www.ukpowernetworks.co.uk/power-cut

For total power loss, check your local network operator:

UK Power Networks: Click here

For burst water pipes, turn off the stopcock and contact your local water supplier.

If you smell gas or suspect a leak:

• Turn off the gas at the meter (if safe to do so)
• Open windows and doors
• Do not switch electrical items on/off
• Leave the property if necessary
• Call 0800 111 999

Tenants are expected to carry out everyday basic upkeep, including:

• Replacing light bulbs
• Keeping drains free from blockages caused by misuse
• Resetting trip switches
• Bleeding radiators if needed
• Ventilating the property to prevent condensation
• Changing smoke alarm batteries (if battery-operated)
• Maintaining gardens (unless stated otherwise in your agreement)

If unsure, please contact us before attempting any repair