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Whether you want to book a free market appraisal or wish to get an instant valuation based on your area, we can provide you with information you need to get started.
Tenant Guide
Renting a home with V&H Homes is designed to be simple, transparent and stress-free. Below is a quick guide to help you understand the process and what to expect at each stage.
The Renting Process
1.
Register With Us
Let us know what type of home you’re looking for. We’ll keep you updated with new and upcoming rental properties in Ashtead, Epsom, Fetcham and the surrounding areas.
2.
Viewings
We arrange and accompany all viewings. Feel free to ask us anything about the property, area or tenancy details.
3.
Holding Deposit
If you wish to proceed with a property, we will take a holding deposit equal to one week’s rent to reserve it while referencing is carried out.
4.
Referencing
We will complete standard referencing, including affordability checks, credit history and Right to Rent verification.
5.
Tenancy Agreement
Once referencing is approved, you’ll be sent a Tenancy Agreement to review and sign electronically.
6.
Move-In Funds
Before move-in, you will need to pay:
• First month’s rent (in advance)
• Tenancy deposit (see below)
7.
Move-In Day
We will arrange key collection, provide you with a tenancy pack and explain how to report maintenance or contact us during the tenancy.
Permitted Payments
Under the Tenant Fees Act 2019, tenants can only be charged the following:
One week's rent
Up to 5 weeks’ rent (if annual rent under £50,000)
Up to 6 weeks’ rent (if annual rent over £50,000)
Up to 6 weeks’ rent (if annual rent over £50,000)
Payable monthly in advance.
Late rent (3% above Bank of England base rate, after 14 days)
Lost keys/security devices (charged at actual cost)
Lost keys/security devices (charged at actual cost)
Variation of contract: £50 (or reasonable cost)
Early termination at tenant’s request: reasonable costs and rent until a new tenancy starts
Early termination at tenant’s request: reasonable costs and rent until a new tenancy starts
Your Legal Protection
We are members of:
- The Property Ombudsman (TPO)
- Client Money Protection (CMP)
These provide independent redress and financial protection for all tenants.
Useful Information
- Download the Government’s How to Rent guide
- Always report maintenance issues promptly
- Keep your contact details up to date
- We’re here to answer any questions during your tenancy
Deposit Protection
Your deposit will be protected with MyDeposits, and you will receive full Prescribed Information within 30 days of payment.
Need Help? - Our lettings team is always available to assist you.
Contact Our Lettings TeamWhat our clients say
V&H Homes is a family-run estate agency built on trust, integrity and a genuine passion for helping people move.
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