What are the guidelines we are following in line with the 3rd national lockdown?

The announcement of a third national lockdown was difficult news for many to hear at the start of this new year, but hopefully the following information will put you at ease with what you can expect from us during this difficult time. We have always, and will always take the steps needed to ensure the safety of our staff and clients – it’s our number one priority. Within the new guidance, you can still move home and attend viewings, and our teams continue to work in a Covid-safe manner.    

Before the property viewing:  

• V&H Homes employees will check that everyone involved in the visit is feeling well, and if anyone has been experiencing Covid-19 symptoms in the last 14 days, the visit will be postponed

• It will be requested that a maximum of two people (from one household) plus a V&H Homes representative are present at viewings 

• V&H Homes will ask the occupant or owners to ensure the property is well ventilated and door are open prior to a visit

• V&H Homes will not be able to provide transport to or from the property

During the property viewing:

• V&H Homes representatives will maintain a 2m distance during the visit with everyone present 

• If the property is not large enough to maintain two metres distance, a ‘one in one out’ policy will apply

• Antibacterial gel will be used on arrival and during the visit 

• V&H Homes will provide disposable gloves and face covering for our staff and any customers visiting the property

• If there is a need to open doors or cupboards, the V&H Homes representative will do this. Customers will be asked not to touch any surfaces inside the property or any pets present 

If you are considering selling or letting your property in Ashtead, Leatherhead, Fetcham, Epsom, Bookham or the surrounding areas, call V&H Homes on 01372 221 678