Property Maintenance
If you need to report a repair or fault, please fill in our property maintenance contact form and attach a photo.
Once V&H Homes have received your query, a member of the team will be in touch.
An emergency is something that could not have been foreseen, and which could cause serious damage to the propert. For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in
If one of these has occurred in your property, please contact our lettings department.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
Lettings Department: 01372 221 678 / lettings@vhhomes.co.uk
Opening times
| Monday - Saturday | 8.30am - 6.00pm |
| Sunday | Closed |
| Bank Holidays | Closed |
If you have an emergency when our lettings department is closed, take the following steps:
- Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our office opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
- Log the emergency through our webite on the property maintenance page
Gas: turn off gas at the meter and call the National Gas Emergency service on 0800 111 999
Electricity: turn off electricity at the fuse box and call the National Electricity Emergency service on 0800 40 40 90
Burst Water Pipe: turn off the water supply and contact your local supplier
